Steps to follow after Zoom Outage 6-21-22

Using the same web browser for both steps 1 and 2.

1. Open and login into your Master Zoom Account

2. Open and login into your APIANT account

3. Goto your APIANT Dashboard

4. Goto Connections >

5. Click the refresh ICON on the Zoom connection.

6. Choose your connection type and authorize access to your Zoom account

• Choose the Admin connection type.

• You may get prompted to CLICK the Blue Pre-APPROVE Button

• Then the AUTHORIZE button will light up after that and the you Click AUTHORIZE

• VERY IMPORTANT to Refresh the APIANT page after you reconnect. If the Zoom App is still there then you are good. If not please continue to Step 7 below.

7. If the Reconnect does not work then you may need to add the Zoom connection again.

• Follow the 3 steps below and then repeat above starting at Step 6, then continue to step 8 below.

8. Next check your Zoom meeting list in the Zoom account

• Make sure everything for the next 24 to 48 hours (Depending on your account settings) is there.

• Add the "Zoom Meeting BOT" to remaining classes for today and tomorrow to refresh the registrants list, doing this will make sure anyone who has signed up for class is registered to the Zoom meeting, in case they signed up during the outage.

• You may want to add yourself to the classes so when the email gets sent out you will receive it as well, thus letting you know that the email went out as scheduled. If you don't see it, then you may need to add the "Send Emails" BOT (v3) and "Send Client Email" (v4)

Link on now to use the "Zoom Meeting" BOT

Link on how to use the "Send Emails" BOT (v3)

Link on how to use the "Send Client Emails" BOT (v4)

Link on how to use the "Send Instructor Email" BOT (v4)