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      ZoomConnect - Update or Changing your Mindbody Classes

      • If your change was made prior the the creation of your Zoom meeting there is nothing you have to consider.

      The integration did not yet process your class yet and therefore you don't have to consider anything when doing changes before this point in time.

      This point in time is defined by the integration setting "Zoom meeting creation timing hrs".

       

      • A change to your class will be reflected within the next 60 minutes.

      The automation is scheduled to run after every full hour to detect possible schedule changes. Depending on when you have changed something in your class it therefore can take up to 60 minutes for the change to be reflected in your Zoom meeting.

       

      • For late minute changes it is always recommended to use our Zoom meeting BOT

      In the class sign-in roster of your concerned class add the Mindbody client "Zoom meeting" BOT. This will trigger an instant change detection that will then be reflected within the next minutes in your Zoom meeting.

       

      • Never manually delete a meeting in Zoom. This will break your integration.

      If a meeting is deleted in Zoom the APIANT database will be out of sync and you may not be able to reassign a new meeting for the class in question.

       

      • Proper way to delete a Zoom meeting:

      • Class cancellation:

      1. Cancel the class is the class does not happen anymore

      2. Either wait up to 60 minutes for the Zoom meeting to be deleted or login into your APIANT account and choose "Refresh classes" from your user menu

       

      • Class is not anymore considered a Zoom meeting:

      1. Remove the room from your class if the class is still happening, but not as a Zoom meeting.

      2. If you have a class name setup remove the keyword from your class name instead of removing the room.

      3. Add the "Zoom meeting" BOT to the class. This will remove your Zoom meeting.

      4. In Zoom check that the meeting was removed

      5. If you have removed the keyword from your class name then most importantly you have to re-add your keyword now. Otherwise future classes will not be created as Zoom meeting anymore.

         

      • Sync a newly created class as a new Zoom meeting:

      1. Create your class in Mindbody

      2. Make sure you have assigned the according room or that your class name contains your keyword.

      3. Add the "Zoom meeting" BOT to the class. This will add a new Zoom meeting.

       

      • Proper way to move a Zoom meeting from one account to another:

      1. Change the room assignment from your class.

      2. Add the "Zoom meeting" BOT to the class. This will remove your Zoom meeting from the old account and have a new meeting created in the new account.

       

      1. Change the instructor assignment from your class.

      2. Add the "Zoom meeting" BOT to the class. This will remove your Zoom meeting from the old account and have a new meeting created in the new account.

       

      • If the BOT was added but no change is reflected in the Zoom meeting, please login into your APIANT account and choose "Refresh classes" from your user menu

       

      Reason: Mindbody webhooks possibly could be delayed. Therefore adding a BOT is not triggering the integration to detect your class changes.