---
title: Zoom meeting audio and video issues
description: The issue might be related to your Zoom settings or the hardware you're using.
---

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# Zoom meeting audio and video issues

## We understand how frustrating audio and video issues can be, especially during live fitness classes. The problem might be related to your Zoom settings or the hardware you're using.

\*\*Update Zoom to the Latest Version\*\*

Keeping your software up to date is essential for optimal performance. To check for updates, open Zoom, click on your profile picture, and select "Check for Updates."

\*\*Restart Your Devices\*\*

Restarting your devices can help resolve temporary glitches. Begin by rebooting both your computer and router. Additionally, power cycle your audio equipment by unplugging it, waiting a few minutes, and then plugging it back in.

\*\*Adjust Zoom Audio Settings\*\*

\- \*\*Enable Original Sound\*\*: Navigate to Settings \> Audio, select "Show in-meeting option to enable 'Original Sound'," and enable it during your meeting.

\- \*\*Disable Background Noise Suppression\*\*: Adjust the "Suppress background noise" setting to Low or Disable.

\- \*\*Enable High-Fidelity Music Mode\*\*: In the Audio settings, turn on "High-fidelity music mode" and "Stereo audio."

\*\*Check Your Microphone and Equipment\*\*

\- Replace batteries in wireless microphones if necessary.

\- Test a different microphone to eliminate potential hardware issues.

\- Ensure your microphone is correctly positioned to effectively capture both your voice and music.

\*\*Optimize Your Internet Connection\*\*

\- For a more stable connection, use a wired Ethernet cable to connect your computer directly to the router.

\- Close any unnecessary applications that may consume bandwidth or system resources.

\*\*Update System Audio and Video Drivers\*\*

Outdated drivers can lead to performance inconsistencies. Visit your computer manufacturer's website to download and install the latest audio drivers.

\*\*Conduct a Test Meeting\*\*

To ensure your settings are correct, start a Zoom meeting with a colleague and record the session to evaluate the audio quality.

\*\*Consider External Audio Mixers\*\*

For enhanced control over your audio levels, consider integrating an external audio mixer. This can help you achieve a better balance between your voice and music.

If these troubleshooting steps do not resolve the issue, please reach out to Zoom Support for further assistance.

\*Note: The ZoomConnect integration solely creates meeting links and sends emails; it does not control the Zoom meeting itself.\*

 

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