Review of Gift card support with ShopConnect. Currently, gift cards from Shopify to Mindbody and Mindbody to Shopify are not part of the product sync.
If you have set up gift cards in your Shopify store, it's important to note that they can only be used for purchases within the Shopify store or, if you have a Shopify point of sale set up in your studio, they can be redeemed through the point of sale. When a sale is processed from Shopify to Mindbody, the transaction will be marked with the "Shopify" payment method, so you can easily see which sales came from Shopify.
Similarly, any Mindbody gift cards that are used can only be used within the Mindbody platform. If you choose to post your sales from Mindbody to Shopify, the sale will be marked with a tag of "Mindbody" in the Shopify orders to let you know where the sale came from.
It's important to note that Shopify gift cards can only be used for Shopify sales, while Mindbody gift cards can only be used for Mindbody sales. If a refund is performed in Shopify, it will not automatically process in Mindbody. To void the sale from the client's Mindbody account, you will need to manually perform the void in Mindbody.
In summary, if you use gift cards in your Shopify and Mindbody stores, it's important to keep in mind that they are specific to each platform and cannot be used interchangeably. By understanding these limitations, you can ensure that your sales and refunds are processed correctly on both platforms.